Privacy Policy

How we collect, use, and protect your information

Last updated: July 5, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our AI agents, or contact us for support.

Personal Information:

  • Name and email address
  • Account credentials (encrypted passwords)
  • Payment information (processed securely through our payment providers)
  • Profile information and preferences

Usage Information:

  • Conversations with AI agents
  • Platform usage patterns and features accessed
  • Technical information (IP address, browser type, device information)
  • Analytics data to improve our services

2. How We Use Your Information

We use the information we collect to:

Service Provision:

  • Provide, maintain, and improve our AI agent services
  • Process transactions and manage subscriptions
  • Personalize your experience with our AI agents
  • Provide customer support and respond to inquiries

Communication:

  • Send you technical notices and security alerts
  • Communicate about service updates and new features
  • Send promotional materials (with your consent)

Improvement and Analytics:

  • Analyze usage patterns to improve AI agent responses
  • Conduct research and development
  • Monitor and analyze trends and usage

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

  • Payment processors (Iyzico) for subscription billing
  • Email service providers for communications
  • Cloud hosting providers for data storage and processing
  • Analytics providers to understand platform usage

Legal Requirements:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To protect the rights, property, or safety of our users
  • In connection with a business transfer or acquisition

4. Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure authentication and authorization systems
  • Regular security audits and vulnerability assessments
  • Access controls and monitoring systems

Organizational Measures:

  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy
  • Incident response procedures for data breaches
  • Regular review and update of security policies

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Control:

  • Access and review your personal information
  • Update or correct your account information
  • Download your data in a portable format
  • Delete your account and associated data

Communication Preferences:

  • Opt out of promotional emails
  • Control notification settings
  • Manage cookie preferences

Data Processing:

  • Object to certain processing activities
  • Request restriction of processing
  • Withdraw consent where applicable

6. AI Agent Conversations

Your conversations with our AI agents are an important part of our service. Here's how we handle this data:

  • Conversations are stored to provide continuity in your interactions
  • We use conversation data to improve AI agent responses and capabilities
  • Sensitive business information is encrypted and secured
  • You can request deletion of specific conversations or all conversation history
  • We do not share conversation content with other users or third parties

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequate protection mechanisms for international transfers
  • Compliance with applicable data protection laws
  • Contractual protections with service providers

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and develop new features

You can request deletion of your account and data at any time through your account settings or by contacting support.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we may provide additional notice through email or platform notifications.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@multiagentcompany.com

Data Protection Officer: dpo@multiagentcompany.com

Address: Multi-Agent Company Platform Privacy Department

Phone: +90 (XXX) XXX-XXXX